My Career Journey

With 17,000 employees and 60,000 customers across 45 countries, Infor is a global business applications company providing enterprise solutions across almost every industry.

At Infor I went to work on reimagining the possibilities of technology for people at work across all Infor products. With a strategic focus on a move from legacy on-prem solutions to a SaaS business model.

With the support of Infor's CEO, I created Hook & Loop, a specialized design think-tank inside the organization, growing it to a diverse team of over 120 designers, researchers and strategists.

With a clear vision and strategy, this incredible team helped transform dated, stagnant, on-prem ERP solutions to beautiful SaaS products with dynamic experiences and better business outcomes for Infor and its customers.

Our effect across the entire org was obvious and well known in the industry. The team was at the center of Infor's large-scale move from disparate on-prem products to a powerful, unified SaaS suite, and was consistently recognized as a significant part of Infor’s incredible revenue growth at the time.

As a member of the enterprise engineering leadership team, I managed a product design group focused on the user experience of Facebook’s growing recruitment and employee platforms globally.

By creating TMRW Lab we set out to build a team of strategists and designers who focused on helping mid-market companies accelerate their tmrw. With a focus on developing products, platforms and go-to-market strategies that often helped re-shape the organization's business model.

We worked to create a strong client base of value innovation projects with a proprietary discovery process called TMRW Mapping. We also helped raise $8M in capital for a new consumer privacy application, developed a new private equity platform, and drove $1M in new sales for a software provider.

At Cisco I am part of a team called Outshift where we focus on discovering the next big business opportunity for Cisco by incubating products that leverage emerging technologies to serve new personas in developing markets.

Outshift's mission requires a proactive approach to product development — we've reshaped our process to prioritize rapid testing and market validation.

Therefore the role of Design needed to be a cornerstone of our product development from the outset, driving the ideation and validation process. This has been key to our ability to gain alignment and accelerate our new products through MVP to GA with better value outcomes.

At Outshift we have to rapidly balance driving innovation strategies with meeting the day-to-day needs of a growing product by delivering on immediate roadmap goals.

At the same time, we also want to push for longer-term design improvements, like better onboarding and more Product Led Growth (PLG) enhancements. My team and I focus on blending big-picture thinking with practical execution to ensure design continuously adds value both incrementally and strategically.

Our new design discovery process allowed us to rapidly explore and validate several AI tooling and product ideas — including the creation of a new genAI product, Motific, from MVP to GA in less than 10 weeks.

Motific allows enterprises to deploy powerful and secure AI assistants with full API support, leveraging the organization’s own existing data sources with built-in policy controls for security and compliance.

Creating Motific through this design framework meant more data-centric decisions, more collaboration, more alignment, and less false starts — resulting in better organizational understanding and more predictable outcomes.